Refund Policy

Availability

Only products that we are able to ship via Canada Post are listed on the website - less than 10% of what is available in store!  

Money Back Guarantee

At Community Natural Foods, we want to make your online shopping experience as easy, convenient and worry free as possible. We've worked hard to ensure our suppliers meet our requirements for quality and selection - in fact we are so sure of our quality and selection we offer an unconditional 30 day money back guarantee (counted from when you receive the product). If for any reason you are dissatisfied, please email webstore@mycnf.com or give us a call at (877) 299 3970 (Monday to Friday 9-5 Mountain Time) and we'll happily refund your purchase.

We include return postage with all shipments.

This guarantee is exclusive to online purchases. In store customers please see in store for returns policy.

Shipping & Delivery

All shipping charges are in Canadian dollars. All in stock items will be shipped within 2 business days. In the rare event that one of your items is out of stock, we will inform you asap to see if you would prefer a refund or a later shipment. If the latter, back ordered items are shipped asap, free of charge. Back orders can be canceled for a full refund at any time by contacting us at webstore@mycnf.com or calling 877-299-3970 or 403-930-6363. We never substitute an alternate brand or product without your explicit permission.

Canadian Customers

Orders over $50.00 after discounts and before taxes are shipped Canada Post Expedited Parcel at no charge. For orders under $50.00 we add a $10.00 flat rate.

United States and International Customers

We regret we are unable to ship outside Canada.

Currency & Methods of Payment

All transactions are in Canadian dollars. Purchases can be made through the website via credit card. We are happy to accept Visa, Mastercard or American Express.

Orders delivered to all Canadian provinces and Territories are subject to 5% GST.

Misprints

Occasionally misprints occur on printed material, email promotions and on our web pages. In the event that an error does occur, we may not be able to honour the mistake.

Juristiction

Community Natural Foods is a registered corporation operating under the laws of the Province of Alberta.

Privacy & Security

Community Natural Foods will not sell or rent any personal information to third parties for any purpose beyond the fulfillment of your order. All personal information held by Community Natural Foods for the purpose of account creation information remains confidential and can be deleted by the account holder via the web, by contacting us via telephone at 877-299- 3970 or 403-984-9893 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..">webstore@mycnf.com.

Community Natural Foods does not retain or store credit card information.

Community Natural Foods has made every effort to protect all customer information under our control from loss or misuse. These include but are not limited to the utilization of industry standard SSL encryption as well as the use of PCI compliant software and payment processing services. For more information on PCI compliance please see https://www.pcisecuritystandards.org. To facilitate secure transactions, Community Natural Foods utilizes the services of Moneris Solutions, a joint venture of BMO and RBC and Canada's largest payment provider.